An important part of troubleshooting or setting up a connection to the internet is making sure that you have the correct network settings setup on your computer. The instructions below will help you make sure your settings are accurate.

NOTE: These settings assume that Internet America is the ONLY ISP that your are connecting to. If you dial into another ISP or your work LAN, VPN, or other services, they may require different settings than the ones shown here. If you already have settings in your network configuration to connect, changing them may result in you not being able to connect to these other services.

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Begin by opening the Control Panel:

• Click on the Start Menu, choose All Programs, then choose Control Panel.

Start Menu

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Control Panel

The Control Panel opens.

• Double-click on the Network and Dial-up Connections icon.

Control Panel

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Network and Dial-up Connections

The Network and Dial-up Connections appears.

• Right click on your Internet America icon, then select Properties in the popup menu.

Network and Dial-up Connections

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Connection Properties

General Tab

The Properties window for this connection opens with the General tab displayed first.

• Make sure the phone number displayed in the Phone Number box is correct.
• Click on the Security tab.

General Tab

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Security Tab

• Under the Security options section, make sure there is a dot next to Typical.
• Make sure the Validate my identity as follows drop down list is set to Allow unsecured password.
• Click on the Networking tab.

Security Tab

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Networking Tab

• Make sure Internet Protocol (TCP/IP) is checked. Then highlight it and click the Properties button.

Networking Tab

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Internet Protocol (TCP/IP) Properties

• Make sure there is a dot next to Obtain an IP address automatically.
• Make sure there is a dot next to Obtain DNS server address automatically.
• Click OK, then click OK again. You should now be set to go.

TCP/IP Properties