NetFAX & NetFAX Plus

Table of Contents
  1. Overview
  2. NetFAX Support
  3. NetFAX Plus Support

1. Overview

NetFAX is a fax service offered by Internet America that allows you to recieve faxes over the Internet directly to email. NetFAX Plus adds the ability to send faxes as easily as you would print a document. For more information on this great time and money saving service visit the NetFAX information page.

2. NetFAX Support

2.1 How do I receive faxes with NetFAX?

Receiving a fax through your NetFAX service is a very simple process. Just follow the steps below and you will be receiving faxes in no time.

  1. Simply give out your new NetFAX number to all of your friends, family and colleagues to use when they need to send you a FAX.
  2. Then look in the inbox of the e-mail account you specified during signup using your favorite email client. Each time someone sends you a NEW fax, it arrive as an email with a TIFF image attachment of the actual fax.
  3. Click on the TIFF attachment and easily view the FAX in any Windows TIFF Viewer that you may have on your PC.

3. NetFAX Plus Support

3.1 How do I download and install NetFAX Plus?

Installing the NetFAX Plus print driver is an easy process, just follow the simple directions below and you will be ready to send faxes in no time.

DownloadClick here to download NetFAX Plus.
  • Select a location to download the file that you will remember, for example your desktop. Click "Ok" to start downloading the "Netfax.exe" file to your selected location.
  • Once it has finished downloading, an icon should appear in your selected download location that says NetFAX.
  • Double-click the NetFAX icon to start the NetFAX Plus installation wizard that will walk you through the rest of the installation process.
NOTE: If you run Windows XP with Service Pack 2, or if you have any personal firewall software, it may ask you if you want to allow NetFax to connect to the Internet. In all cases make sure to allow NetFAX to access the Internet. If you do not allow the NetFAX Plus software to connect to the internet you will be unable to send faxes.

3.2 How do I receive faxes with NetFAX Plus?

Receiving a fax through your NetFAX Plus service is a very simple process. Just follow the steps below and you will be receiving faxes in no time.

  1. Simply give out your new NetFAX Plus number to all of your friends, family and colleagues to use when they need to send you a FAX.
  2. Then look in the inbox of the e-mail account you specified during signup using your favorite email client. Each time someone sends you a NEW fax, it arrive as an email with a TIFF image attachment of the actual fax.
  3. Click on the TIFF attachment and easily view the FAX in any Windows TIFF Viewer that you may have on your PC.

3.3 How do I send faxes with NetFAX Plus?

Sending a fax through your NetFAX Plus service is a very simple process. Just follow the steps below and you will be sending faxes in no time. You must install the NetFAX Plus print driver first before you can send any faxes. If you have not already done so, click here for instructions on how to download and setup NetFAX Plus.

Step ONE

From any application, simply click on Print and choose “NetFAX” as the printer. For example, from Microsoft Word, choose, File, then choose Print (Example 3.3.1) to launch the Print control screen (Example 3.3.2)

Microsoft Word print command
Example 3.3.1

Print control screen
Example 3.3.2

The next screen you will see will be the NetFAX Plus splash or "opening" screen (Example 3.3.3):

NetFAX Plus splash screen
Example 3.3.3

The NetFAX Plus interface will appear on your screen (Example 3.3.4):

NetFAX Plus interface
Example 3.3.4

Step TWO

Select the Fax Account Preferences tab (Example 3.3.5)

Fax Account Preferences tab
Example 3.3.5

  • Fill in the fields as follows:
    • Login Information:
    Login ID = Enter {your NetFAX Plus phone number}@airmail.net (example: 2145551212@airmail.net).
    NetFAX PIN = Enter the PIN you assigned to this NetFAX Plus account.
    Cover Page Information:
    Your Name = Enter your name.
    Company (Optional) = Enter your company name (optional).
    Fax Number = Enter your NetFAX Plus phone number.
    Check to include your personal cover page = Check this checkbox if you want to send a cover page with every FAX you send.
    NOTE: You can always uncheck it at anytime from the Fax Account Preferences tab.
  • Click the Click here to Save your changes button when finished.

Step THREE

Select the Address Book tab (Example 3.3.6).

Address Book tab
Example 3.3.6

To send a fax:

  • Enter the recipient's contact information in the Compose Fax section.
  • Click the "Add" button if you wish to save this recipient's contact information to your Address Book.
OR
  • Double-click on an existing entry in your Address Book and have the Compose Fax fields above populated automatically.

EXAMPLE (Example 3.3.7): To send a fax to Joe Smith, simply double-click on his name in the Address Book to automatically populate the Compose Fax fields. We can then add or modify the Subject and/or Notes fields to be displayed on the cover page.

Send fax example
Example 3.3.7

Press the "Preview and Send Fax" button to see a preview of your fax in the your computer's TIFF Viewer (i.e., Windows Picture and Fax Viewer in Windows XP).

Step FOUR

If you are comfortable with the Preview, simply close your TIFF Viewer and you will see the following confirmation box (Example 3.3.8):

Send fax confirmation
Example 3.3.8

Select "Yes" to send your fax over the Internet or "No" to cancel.